Terms & Conditions
1. Product & Downloads
Shipping Terms and Policies If you purchase a Video or Photo download, such download will be made available to you through the Services upon SmugMug's receipt of your valid Payment Information. If you purchase Photo prints or other physical medium Products (i.e., photo books or other photo merchandise), SmugMug will use its commercially reasonable efforts (and our SmugMug Vendors will use commercially reasonable efforts) to ship all orders for such Products within the estimated delivery time applicable to various methods of shipping available at the time you place your order. SmugMug is not responsible for any delays in shipping. SmugMug or the SmugMug Vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion. All shipping charges are your responsibility. Please see our Shipping Charges for additional detail. Shipping charges will be included in your shopping cart and can be viewed on a summary screen prior to finalizing your order. The shipping charge shown during the Product checkout process is subject to verification and to correction or change without notice, provided that if the actual shipping charge is more than the amount shown in your shopping cart, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order. All orders are shipped FOB shipping point. Title to the physical medium of the Products passes from SmugMug to you upon shipment. If an item in your order is temporarily out of stock, we may hold your order until it is complete prior to shipment.
2. Return Policy
SmugMug unconditionally guarantees your satisfaction with any Products that you purchase through the Services. If you are unsatisfied with any Photos, Videos or other Products you have purchased from SmugMug, we will gladly accept the return of any Product you have ordered for any reason within thirty (30) days of your receipt of the Product. Upon completion of the return procedure and receipt of the returned Product, we will resend you the Product or issue you a full refund of the purchase price paid for such Product, whichever you prefer. We do not provide refunds for your original shipping cost unless your order is physically defective in some manner. If you are unsatisfied with a Product that is not in a physical medium form (i.e., a Photo download), then upon your request, we may issue you a full refund of the purchase price paid for such Product at our discretion depending on the circumstances. To request a refund or replacement for any Product, please contact SmugMug at firstname.lastname@example.org. Please do not contact your credit card company to dispute a charge before contacting SmugMug.
3. Product Descriptions, Pricing, Errors
SmugMug strives to maintain accurate information in the Services and to eliminate any errors. However, we do not warrant that Product descriptions, Photos, Videos, pricing or other SmugMug Materials are accurate, complete, reliable, current, or error-free. In addition, all weights and size dimensions are approximate. While we make reasonable efforts to accurately display all details of our Product offerings, including the applicable color, please note that the actual color you will see for a Photo depends on the settings of your computer screen and we cannot guarantee that your computer will accurately display all Photo colors. SmugMug or a SmugMug Vendor reserves the right to format, manipulate or otherwise modify Photos as may be required to satisfy a particular order. If a Product offered by SmugMug is not as described or pictured, your sole remedy is to return the Product in unused condition for a refund within thirty (30) days of receipt. In the event of an error, whether contained in the Services, in an order confirmation, in processing an order or otherwise, we reserve the right to correct such error and charge the correct price or cancel the order, and your sole remedy in the event of such error is to cancel your order.